Answer the phone by saying, “McQuade Library, how may I help you?”
Remember...
- Be polite and courteous.
- Repeat the caller's question for clarification and provide an answer.
- Always be polite--"please," "thank you," and "I am sorry."
- When the caller is speaking, listen to what they have to say without interruptions.
- If transferring a call, let the caller know before transferring the call. Tell the caller, in the event there is a disconnection, the number to reach Dr./Mr./Ms. (name) and their extension.
- To transfer calls: press ‘Transfer,’ dial the extension, press ‘Transfer’ again, and then hang up.