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Continuity of Library Services

Information on getting library books, articles, and research help while campus is closed.

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Research Center Librarians
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Online Resources

How can I access McQuade’s Library Resources online?

To access McQuade's online resources, it is best to find resources through the library's website.
Here off-campus users will be taken through the library's authentication/proxy system and be asked to enter their Merrimack username and password, the same you would use for MyMack or Blackboard. 

Off-campus login page for McQuade Library databases

If you have problems contact a librarian by emailing or if open, use the Chat box at the library's homepage or on most research guides.


What if I need help from a McQuade librarian on a research assignment?

McQuade Library offers Ask a Librarian and virtual research assistance services here.  Feel free to email a librarian or set up an appointment at  Once you set up an appointment, a librarian will reach out to you and figure out the best way to meet with you (via Zoom, Google Hangouts, phone call, etc.).

You can also Instant message chat with a McQuade librarian.  On the library’s homepage, enter your question in the chat box and a McQuade Librarian (not an automated bot) will respond in between the hours of 9:00am and 10pm at night, Mondays-Thurs; Fridays 9:00am-6pm; Saturdays, 10am-6pm.

Course Reserves

Because of the need to quarantine materials between uses (3 days is current recommendation) and to support remote learners equitably, we are striving for online reserves during the Fall semester. Print/physical items may be added when online cannot be provided or are cost-prohibitive.

If a physical item is on reserve, we will need to quarantine, so the quick turnaround of one copy for multiple users will not be possible. 


What if I need help accessing a textbook?

VitalSource  or RedShelf are no longer available for free, but students may want to consider these or the publishers' sites (McGrawHill, Cengage, etc.) for etextbook rentals. 

But do check MACKsearch, our Library Catalog and the ebooks sites below in case a text you need is available.  Or email for help. 

We can work with faculty and/or students to get readings scanned if we can get a copy of the book, and we may be able to purchase digital copies and provide links. If neither of these is possible, we can try to help faculty find content in our existing ebook, ejournal, and streaming media collections.


What ebooks can I access remotely?

The library has several ebook collections that can be used off-campus. 
Click the links below to search available titles. 
Email if you need help finding or accessing a book.

In this Covid-19 crisis, several are opening up parts of their collections for our use.  MACKsearch and the Library Catalog will list most of the ebooks available, but not these newest ones.  

Sites Providing Free Access to Textbooks and Other Books Not in Sites Above

Faculty Help

I am a faculty member and need help with a class I am teaching, or with research support. How can I get help?

Reach out to your library liaison and she will respond as quickly as possible to any email requests. Contact us with questions relating to options for online instruction offerings, library materials, or other ways the library can support the transition to online instruction. Visit our Linking to Resources page for info on how to link to library resources in Blackboard.


If you need help right away, chat with the librarian on duty via the library’s website or send an email to

Services for faculty are located at


Will I be charged a fine for not returning materials during this time period?

McQuade Library does not charge fines. Please send an email to if you have questions about materials you have checked out.


Streaminig Videos

What streaming videos can be accessed remotely?

McQuade Library provides streaming videos via several databases linked below.  When off-campus, you will be prompted to login with your Merrimack username and password.  See McQuade's Streaming Media Libguide for more info.


Alexander Street Videos and Films on Demand titles are listed in the catalog with direct links.

Search the Kanopy site below for available titles.


To link to videos, look for Share > Permalink / Embed information that will lead to links or programming for embedding into a web page.
If your link is not working, look up the title in the Library Catalog (see below) and copy a link.


Or email a librarian at for help.

Free Sites 

Media Center

How do I contact the Media Center?

Please reach out to Kevin Salemme, Director of Media Instructional Services, at

He is willing to work with faculty members and students to provide online media services, and help support the transition to online instruction.

Interlibrary Loan Services

Are interlibrary loan services available?

We will continue to obtain books, articles and book chapters for titles we do not own. Please note that delivery times may be slower due to quarantine protocols (3 days is current recommendation).

We are still able to fill most requests; online form is here  If you have a question about McQuade's interlibrary loan service please email  

Other Library's Resources

Can I access online resources from other libraries?

Anyone who lives, works, or goes to school in Massachusetts can apply for an e-card from the Boston Public Library. The BPL has a wide variety of digital resources including ebooks and audiobooks, journals and newspapers, and streaming media.

apply for an e-card from the Boston Public Library

ComcastXfinity Home Internet Customers

Is Xfinity/Comcast Your Internet Service Provider?

We have been seeing reports recently, from Comcast Xfininty home internet customers, of a browser security error when attempting to access our proxied resources. See an example below from Seattle University.

If you are Xfininty customer running into this problem, we suggest you call Xfinity/Comcast (you'll probably need an account number) or follow directions below this image.  

Xfinity xFi Advanced Security is a feature that Comcast has began to offer it for free, so people have been turning it on. If you do turn it on, along with its useful security features, it currently blocks access to the McQuade Library's Proxy server - - which you use whenever you access our online library databases.  If you don't have the xFi username/password, locate your Comcast account number and call Xfinity at 800-266-2278. 

Disabling and Re-Enabling Advanced Security

From Comcast/Xfinity Disabling and Re-Enabling Advanced Security at (your household username/password may be needed) or for mobile devices, on the xfi app.

  • You can disable the Advanced Security feature in xFi by navigating to More and selecting My Services. From here, select Disable under xFi Advanced Security and follow the on screen prompts.
  • Once disabled, you will lose 24/7 threat monitoring and real-time reporting on your home network.
  • If you have disabled the Advanced Security feature, you can re-enable it by navigating to More and selecting My Services. From here, select Enable under xFi Advanced Security and follow the on-screen prompts.

Our thank you to Seattle University library for identifying this issue and working with the vendor of the EZproxy software, and with Comcast/Xfinity to find a better solution to this problem in the future.