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Access Services Policy Guide

This guide includes all Access Services policies.

Access Services Department

The Access Services Department, located on the main floor of the McQuade Library, is responsible for managing circulation, interlibrary loan, course reserves, and the patron database.


  • The McQuade Library staff maintains a strict standard of confidentiality. The staff will not, under any circumstances, provide information about a patron to anyone other than library staff. This information includes, but is not limited to, the following: contact information, social security or identification numbers, circulation history, search history, current check-outs, etc. 

McQuade Building Information

  • The Access Services Department has no authority over the cafe, Information Technology Services, auditorium, private faculty offices, or Academic Success Services (including the writing, math, and study centers). Questions or concerns regarding these areas of the library building should be directed to the appropriate department.
  • Patrons interested in reserving rooms in the library must contact Conference and Events. Room availability is on a first come, first served basis.
  • The George I. Alden Trust Information Literacy Classroom, located on the third floor of the McQuade Library, is primarily for teaching purposes. Merrimack College faculty, staff, or administration wishing to utilize the classroom must book it through Conference and Events. Prior to reserving the classroom, faculty, staff, or administration must be knowledgeable in the use of Smart Classroom Technology. If training is needed, instructors must contact the Information and Technology Services Department to schedule a training session.
For questions or feedback contact the McQuade Library
Call us: 978-837-5177 | Text us:  978-228-2275 | Email us: