Skip to Main Content

Rejuvenating Reference Services for 21 Century Learning

This guide supplements Merrimack College's McQuade Librarians' 5/19/12 ACRL/NEC Spring 2012 presentation.

Suggested Books

Suggested Articles & Book Chapters

Arndt, T. S. (2010). Reference service without the desk. Reference Services Review,
(1), 71-80.
Beatty, S., & Clarke, H. (2010). Neoreference: Looking for new models in response  
     to disjunctive change. In M. L. Radford &R. D. Lankes (Eds.). Reference  
     renaissance: Current and future trends
(pp. 249-260). NY: Neal-Schuman.
Bell, S. J. (2012). The reference user experience: It’s up to you to design it. In 
     M. L. Radford (Eds.). Leading the reference renaissance: Today’s ideas for 
     tomorrow’s cutting edge services
 (pp. 17-29). NY: Neal-Schuman Publishers.
Bosch-Sijtsema, P. M., Ruohomaki, V., & Vartiainen, M. (2010). Multi-locational
     knowledge workers in the office: Navigation, distrubances, and effectiveness.
     New Technology, Work and Employment, 25(3), 183-195.
Bugg, K. L., & Odom, R. Y. (2009). Extreme makeover reference edition:
     Restructuring reference services at the Robert W. Woodruff Library, Atlanta
     University Center. The Reference Librarian, 50(2), 193-204.
Campbell, S., & Fyfe, D. (2002). Teaching at the computer: Best practices for one-
     on-one instruction in reference. Feliciter, 1, 26-28.
Deineh, S., Middlemas, J., & Morrison, P. (2001). A new service model for the 
     reference desk: The student research center. Library Philosophy and Practice
     Retrieved from
Dempsey, M. (2011). Blending the trends: A holistic approach to reference 
     services. Public Services Quarterly, 7(1-2), 3-17.
Desai, C. M., & Graves, S. J. (2008). Cyberspace or face-to-face: The teachable 
     moment and changing reference mediums. Reverence & User Services Quarterly, 
(3), 242-254.
Elmborg, J. (2002). Teaching at the reference desk: Toward a reference 
     pedagogy. portal: Libraries and the Academy, 2(3): 455-464.
Gedeon, J. A., & Salem, Jr., J. A. (2011). Reference quality: A primer on methods
     and tools for assessing reference services. In L. C. Smith's (Ed.). Reference
     reborn: Breathing new life into public services librarianship. 
(pp.155-169). Santa
     Barbara, CA: Libraries Unlimited.
Gerlich, B. K., & Berard, G. L. (2007). White paper: Introducing the READ scale:
     Qualitative statistics for academic reference services. Georgia Library, 43(4), 
Granfield, D., & Robertson, M. (2008). Preference for reference: New options and 
     choices for academic library users. Reference & User Services Quarterly, 48(1), 
Green, D. D., & Peach, J. K. (2003). Assessment of reference instruction as a 
     teaching and learning activity. College & Research Libraries News, 64(4), 256-
Gremmels, G. S., & Lehmann, K. S. (2007). Assessment of student learning from
     reference service. College & Research Libraries, 68(6), 488-501.
Jacoby, J., & O'Brien N. P. (2005). Assessing the impact of reference services 
     provided to undergraduate students. College & Research Libraries, 66(4), 324-
Martin, P. N., & Park, L. (2010). Reference desk consultation assignment: An
     exploratory study of students' perceptions of reference services. Reference &
     User Services Quarterly, 49
(4), 333-340.
Matthews, J. R. (2007). Evaluation of reference services. In The evaluation and 
     measurement of library services
 (pp. 165-182). Westport, CT: Libraries 
McLaughlin, J. E. (2011). Reference transaction assessment: Survey of a multiple 
     perspectives approach, 2001 to 2010. Reference Services Review, 39(4), 536-
Meyer, E., Forbes, C., & Bowers, J. (2010). The research center: Creating an 
     environment for interactive research consultations. Reference Services Review, 
(1), 57–70.
Miller, J. (2008). Quick and easy reference evaluation: Gathering users' and 
     providers' perspectives. Reference & User Services Quarterly, 47(3), 218-222.
Mitchell, M. S., Comer, C. H., Starkey, J. M., & Francis, E. A. (2011). Paradigm shift 
     in reference services at the Oberlin College Library: A case study. Journal of 
     Library Administration, 51
(4), 349-374.
Reinsfelder, T. L. (2012). Citation analysis as a tool to measure the impact of
     individual research consultations. College & Research Libraries, 73(3), 263-277.
RUSA/RSS Evaluation of Reference and User Services Committee. (n.d.). 
     Measuring and assessing reference services and resources: A guide. 
     Retrieved from 
     evaluationofref/ measrefguide
VanScoy, A. (2012). Inventing the future by examining traditional and emerging 
     roles for reference librarians. In M. L. Radford (Ed.). Leading the reference 
     renaissance: Today’s ideas for tomorrow’s cutting–edge services
 (pp. 79-
     93). NY: Neal-Schuman.
Vartiainen, M., & Hyrkkanen, U. (2010). Changing requirements and mental
     workload factors in mobile multi-locational work. New Technology, Work and
     Employment 25
(2), 117-135.
Warner, D. G. (2001). A new classification for reference statistics. Reference & User 
     Services Quarterly, 41
(1), 51-55.
Woodard, B. S. (2005). One-on-one instruction: From the reference desk to 
     online chat. Reference & User Services Quarterly, 44(3), 203-209.
For questions or feedback contact the McQuade Library
Call us: 978-837-5177 | Text us:  978-228-2275 | Email us: