Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Rejuvenating Reference Services for 21 Century Learning

This guide supplements Merrimack College's McQuade Librarians' 5/19/12 ACRL/NEC Spring 2012 presentation.

Suggested Books

Suggested Articles & Book Chapters

Arndt, T. S. (2010). Reference service without the desk. Reference Services Review,
(1), 71-80.
Beatty, S., & Clarke, H. (2010). Neoreference: Looking for new models in response  
     to disjunctive change. In M. L. Radford &R. D. Lankes (Eds.). Reference  
     renaissance: Current and future trends
(pp. 249-260). NY: Neal-Schuman.
Bell, S. J. (2012). The reference user experience: It’s up to you to design it. In 
     M. L. Radford (Eds.). Leading the reference renaissance: Today’s ideas for 
     tomorrow’s cutting edge services
 (pp. 17-29). NY: Neal-Schuman Publishers.
Bosch-Sijtsema, P. M., Ruohomaki, V., & Vartiainen, M. (2010). Multi-locational
     knowledge workers in the office: Navigation, distrubances, and effectiveness.
     New Technology, Work and Employment, 25(3), 183-195.
Bugg, K. L., & Odom, R. Y. (2009). Extreme makeover reference edition:
     Restructuring reference services at the Robert W. Woodruff Library, Atlanta
     University Center. The Reference Librarian, 50(2), 193-204.
Campbell, S., & Fyfe, D. (2002). Teaching at the computer: Best practices for one-
     on-one instruction in reference. Feliciter, 1, 26-28.
Deineh, S., Middlemas, J., & Morrison, P. (2001). A new service model for the 
     reference desk: The student research center. Library Philosophy and Practice
     Retrieved from
Dempsey, M. (2011). Blending the trends: A holistic approach to reference 
     services. Public Services Quarterly, 7(1-2), 3-17.
Desai, C. M., & Graves, S. J. (2008). Cyberspace or face-to-face: The teachable 
     moment and changing reference mediums. Reverence & User Services Quarterly, 
(3), 242-254.
Elmborg, J. (2002). Teaching at the reference desk: Toward a reference 
     pedagogy. portal: Libraries and the Academy, 2(3): 455-464.
Gedeon, J. A., & Salem, Jr., J. A. (2011). Reference quality: A primer on methods
     and tools for assessing reference services. In L. C. Smith's (Ed.). Reference
     reborn: Breathing new life into public services librarianship. 
(pp.155-169). Santa
     Barbara, CA: Libraries Unlimited.
Gerlich, B. K., & Berard, G. L. (2007). White paper: Introducing the READ scale:
     Qualitative statistics for academic reference services. Georgia Library, 43(4), 
Granfield, D., & Robertson, M. (2008). Preference for reference: New options and 
     choices for academic library users. Reference & User Services Quarterly, 48(1), 
Green, D. D., & Peach, J. K. (2003). Assessment of reference instruction as a 
     teaching and learning activity. College & Research Libraries News, 64(4), 256-
Gremmels, G. S., & Lehmann, K. S. (2007). Assessment of student learning from
     reference service. College & Research Libraries, 68(6), 488-501.
Jacoby, J., & O'Brien N. P. (2005). Assessing the impact of reference services 
     provided to undergraduate students. College & Research Libraries, 66(4), 324-
Martin, P. N., & Park, L. (2010). Reference desk consultation assignment: An
     exploratory study of students' perceptions of reference services. Reference &
     User Services Quarterly, 49
(4), 333-340.
Matthews, J. R. (2007). Evaluation of reference services. In The evaluation and 
     measurement of library services
 (pp. 165-182). Westport, CT: Libraries 
McLaughlin, J. E. (2011). Reference transaction assessment: Survey of a multiple 
     perspectives approach, 2001 to 2010. Reference Services Review, 39(4), 536-
Meyer, E., Forbes, C., & Bowers, J. (2010). The research center: Creating an 
     environment for interactive research consultations. Reference Services Review, 
(1), 57–70.
Miller, J. (2008). Quick and easy reference evaluation: Gathering users' and 
     providers' perspectives. Reference & User Services Quarterly, 47(3), 218-222.
Mitchell, M. S., Comer, C. H., Starkey, J. M., & Francis, E. A. (2011). Paradigm shift 
     in reference services at the Oberlin College Library: A case study. Journal of 
     Library Administration, 51
(4), 349-374.
Reinsfelder, T. L. (2012). Citation analysis as a tool to measure the impact of
     individual research consultations. College & Research Libraries, 73(3), 263-277.
RUSA/RSS Evaluation of Reference and User Services Committee. (n.d.). 
     Measuring and assessing reference services and resources: A guide. 
     Retrieved from 
     evaluationofref/ measrefguide
VanScoy, A. (2012). Inventing the future by examining traditional and emerging 
     roles for reference librarians. In M. L. Radford (Ed.). Leading the reference 
     renaissance: Today’s ideas for tomorrow’s cutting–edge services
 (pp. 79-
     93). NY: Neal-Schuman.
Vartiainen, M., & Hyrkkanen, U. (2010). Changing requirements and mental
     workload factors in mobile multi-locational work. New Technology, Work and
     Employment 25
(2), 117-135.
Warner, D. G. (2001). A new classification for reference statistics. Reference & User 
     Services Quarterly, 41
(1), 51-55.
Woodard, B. S. (2005). One-on-one instruction: From the reference desk to 
     online chat. Reference & User Services Quarterly, 44(3), 203-209.