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Access Services Department Policies

This guide includes all Acces Services policies.

Overdue Items

McQuade Library items may be returned at the Help Desk on the 1st floor, or returned to any NOBLE library.  Interlibrary loan items from outside the NOBLE consortium, which have a orange band around them, must be returned to the McQuade Library.

Up to three overdue notices will be sent to the borrower’s email address for any items that have not been returned by the due date.  Patrons without an email address on file will not receive these notices, but will still be responsible for returning overdue items in a timely manner.

Questions concerning overdue items should be submitted to circ@merrimack.edu.

Billed Items

Patrons will be billed for items not returned after overdue notices have been issued and consortium mandated restrictions will be imposed. Patrons with billed items on their account will have their NOBLE borrowing privileges suspended and borrowing privileges at McQuade Library will be determined by staff supervisor discretion.

For Merrimack Students, a replacement fee will be charged for each long overdue/billed item . Students will receive notices listing charges via college email and students that do not receive or open these emails will still be responsible for returning overdue items or paying charged fees.

Merrimack Students will be billed at least seven days after a long overdue/billed notice is issued. Once a student is billed, replacement fees for each item will be added to your college bill through the Bursar’s Office and are non-refundable. Any questions should be addressed to circ@merrimack.edu.

Please note that course reserve items will be billed seven days after their due date given that they should never leave the library and are in high demand.

Public Patrons will be charged a replacement fee for each long overdue/billed item. Patrons will receive long overdue/billed notices listing charges via email and patrons without email addresses on file will receive the notices via US mail. Patrons that do not receive these will still be responsible for returning items or paying accrued fees.

In lieu of fines and fees, newly purchased replacements of lost items by Merrimack Students or Public Patrons may be accepted with prior staff approval. To obtain approval, contact circ@merrimack.edu.

Lost and Damaged Items

Lost or damaged McQuade library books should be reported to the Access Services Department as soon as possible by emailing circ@merrimack.edu. A fee for each lost or damaged item will be charged to Merrimack Student’s college bill through the Bursar’s Office and Public Patrons will be charged on their library card account. In lieu of fines and fees, newly purchased replacements of lost or damaged items may be accepted with prior staff approval. To obtain approval, contact circ@merrimack.edu.

 

Lost or damaged interlibrary loans should be reported to the Access Services Department as soon as possible. Replacement charges and/or damage fees for interlibrary loan materials are at the discretion of the lending library. The borrower assumes responsibility for all costs of lost or damaged interlibrary loan materials.